Shipping policy

Shipping & Tracking

Our warehouse is located in the UK, and we ship to most countries worldwide. Shipping costs are calculated based on your location and chosen shipping method.

Shipping Rates:

UK:
- Express (24 hours): £6.90
- Standard (48 hours): £5.90
US and Canada:
- Express International (Tracked): £20.90
- Standard International (Untracked): £16.90
EU Countries:
- Austria, Netherlands:
  - Express (Tracked): €12.90
  - Standard (Untracked): €6.90
- Germany, France:
  - Express (Tracked): €9.50
  - Standard (Untracked): €5.90
- Ireland, Denmark, Hungary, Lithuania, Italy, Romania:
  - Standard (Untracked): €9.50

For countries not listed above, the shipping fee will be calculated at checkout.

Delivery Times:

UK: Orders typically arrive within 1-2 business days.
EU and US: Orders generally arrive within 5-10 business days.
Other Countries: Delivery times may vary but are typically between 5-10 business days.

Tracking Information:

Tracked delivery is available for select shipping zones (e.g., UK, US, Canada, and EU countries with Express shipping options).
Standard shipping for other regions is untracked.

For specific delivery options, please refer to the rates provided during checkout.

Customs and Import Duties Disclaimer

hen ordering from Heroes of Timeline, please be aware that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.

1. Responsibility for Customs and Duties:

Buyer’s Responsibility: Any customs or import duties that are charged once the package reaches its destination country must be paid by the recipient. We have no control over these charges and cannot predict what they may be.
Customs Policies: Customs policies vary widely from country to country, so please contact your local customs office for more information.
Delays: Please note that customs clearance procedures can cause delays beyond our original delivery estimates.

2. Shipping Costs and Customs Fees:

Shipping costs do not include any import taxes, duties, or customs fees. These charges are typically collected by the delivering freight or shipping company, or when you pick the item up.

Country/region

Country/region

Shipping policy

Shipping & Tracking

Our warehouse is located in the UK, and we ship to most countries worldwide. Shipping costs are calculated based on your location and chosen shipping method.

Shipping Rates:

UK:

Express (24 hours): £6.90

Standard (48 hours): £5.90

US and Canada:

Express International (Tracked): £20.90

Standard International (Untracked): £16.90

EU Countries:

Austria, Netherlands:

Express (Tracked): €12.90

Standard (Untracked): €6.90

Germany, France:

Express (Tracked): €9.50

Standard (Untracked): €5.90

Ireland, Denmark, Hungary, Lithuania, Italy, Romania:

Standard (Untracked): €9.50

For countries not listed above, the shipping fee will be calculated at checkout.

Delivery Times:

UK: Orders typically arrive within 1-2 business days.

EU and US: Orders generally arrive within 5-10 business days.

Other Countries: Delivery times may vary but are typically between 5-10 business days.

Tracking Information:

Tracked delivery is available for select shipping zones (e.g., UK, US, Canada, and EU countries with Express shipping options).

Standard shipping for other regions is untracked.

For specific delivery options, please refer to the rates provided during checkout.

Customs and Import Duties Disclaimer

hen ordering from Heroes of Timeline, please be aware that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.

1. Responsibility for Customs and Duties:

Buyer’s Responsibility: Any customs or import duties that are charged once the package reaches its destination country must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

Customs Policies: Customs policies vary widely from country to country, so please contact your local customs office for more information.

Delays: Please note that customs clearance procedures can cause delays beyond our original delivery estimates.

2. Shipping Costs and Customs Fees:

Shipping costs do not include any import taxes, duties, or customs fees. These charges are typically collected by the delivering freight or shipping company, or when you pick the item up.

By placing an order with us, you acknowledge and accept responsibility for any additional charges incurred.