We want you to be completely satisfied with your purchase of Heroes of Timeline. If you are not satisfied or need to return your order for any reason, please review our return and refund policy below:

1. Return Policy

• Eligibility: Returns are accepted within 30 days of the delivery date. To be eligible for a return, the item must be in its original, unopened packaging and in the same condition as when you received it.

• Non-Returnable Items: We do not accept returns for used items, or for any items that are not in their original condition or packaging.

2. Return Process

• To Initiate a Return: Please contact us at ashy@heroesoftimeline.com with your order number and reason for return. We will provide you with instructions on how to return your item.

• Return Shipping: Customers are responsible for the cost of return shipping unless the item was received damaged or defective.

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 14 days of delivery with photos of the damage or defect. We will arrange for a replacement or a full refund, including return shipping costs.

3. Refund Policy

• Processing Refunds: Once we receive your returned item and it has been inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

• Late or Missing Refunds: If you have not received a refund within 10 business days after receiving our confirmation, please check with your bank or credit card provider, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us.

4. Cancellations and Order Changes

• Order Cancellations: If you need to cancel your order, please contact us within 24 hours of placing it. Once your order has been processed and shipped, we cannot cancel it.

• Order Changes: If you need to make any changes to your order, please contact us as soon as possible. We will do our best to accommodate changes before the order is processed.

hen ordering from Heroes of Timeline, please be aware that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.

1. Responsibility for Customs and Duties:

• Buyer’s Responsibility: Any customs or import duties that are charged once the package reaches its destination country must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

• Customs Policies: Customs policies vary widely from country to country, so please contact your local customs office for more information.

• Delays: Please note that customs clearance procedures can cause delays beyond our original delivery estimates.

2. Shipping Costs and Customs Fees:

• Shipping costs do not include any import taxes, duties, or customs fees. These charges are typically collected by the delivering freight or shipping company, or when you pick the item up.

By placing an order with us, you acknowledge and accept responsibility for any additional charges incurred.